Return Policy for Cameranitopro

Effective Date: January 15, 2025

At Cameranitopro, we want you to be completely satisfied with your purchase. If you are not fully happy with the product you received, we offer a simple and transparent return process. Please read the following Return Policy to understand the steps for returning your items, eligibility requirements, and how we handle returns.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be requested within 30 days of receiving your order.

  • Condition of the Product: The product must be in its original, unused, and undamaged condition. It should be returned with all original packaging, labels, and accessories.

  • Non-Returnable Items: Certain items may not be eligible for return, including:

    • Gift cards
    • Personalized or customized products
    • Items that have been opened or used (unless defective)

If you receive a defective or damaged item, please refer to the section on Damaged or Defective Products below.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@cameranitopro.com or by phone at (410) 608-1608. Provide your order number and the product(s) you wish to return.

  2. Return Authorization: Our team will review your request and provide you with a Return Authorization Number (RAN). This is required for us to process your return. Please note that returns without an RAN will not be accepted.

  3. Shipping the Return: Once you receive your Return Authorization, carefully pack the product(s) in the original packaging (if possible) and ship it back to us. You will be provided with the return shipping address.

  • Return Shipping Costs: Unless the product is defective or we made an error in processing your order, the customer is responsible for return shipping costs.
  1. Proof of Return: We recommend using a trackable shipping service for returns to ensure it is safely delivered to us. Please keep the return shipping receipt and tracking number for your records.

3. Refunds

  • Processing Time: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If everything is in order, we will process your refund within 7-10 business days.

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

  • Partial Refunds: If the returned product is not in its original condition, or if it is damaged due to misuse, we may issue a partial refund or deny the return.

4. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us as soon as possible. We will work with you to resolve the issue and offer the following options:

  • Replacement: We can send a replacement product at no additional cost if the item is still in stock.

  • Refund: If a replacement is not available, we will issue a full refund.

Please contact us within 7 days of receiving a damaged or defective item to report the issue and initiate a return.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the item you would like to receive.

6. Non-Refundable Costs

  • Shipping Charges: Shipping costs are non-refundable unless the return is due to our error (e.g., receiving the wrong or damaged product).

7. International Returns

Currently, we only accept returns for orders shipped within the United States. If you are outside of the U.S., we do not accept returns at this time.

8. Contact Us

If you have any questions about your return, need assistance with the process, or would like to inquire about a refund, please reach out to our customer service team: